Faster response
Reduce downtime
- Move from alarm to action quickly with clear, ordered next steps.
- Reduce hesitation, delays, and unnecessary process downtime.
CMI Customer Assistants
Operational intelligence that grows with your process.
Purpose-built, continuously evolving assistants that capture process knowledge, interpret alarms, enforce correct troubleshooting order, and deliver clear next steps.
Trained by Chemical Methods and strengthened over time by your operation, CMI Customer Assistants become a shared source of truth for troubleshooting, decision-making, and consistent response aligned with Chemical Methods standards.
What you gain
Operational clarity at alarm speed.
CMI Customer Assistants eliminate guesswork during alarms by defining what correct action looks like immediately, consistently, and across every shift, line, and facility.
Fewer mistakes
Order enforced
- Prevents wrong actions at the wrong time during troubleshooting.
- Confirms conditions, sensor health, and calibration before recommendations.
- Reduces false corrections and unnecessary process changes.
Consistent comms
Standardized guidance
- Standard response across operators, shifts, sites, and stakeholders.
- Eliminates mixed messages and interpretation gaps.
Knowledge-Driven Agents
Purpose-built intelligence with a defined scope
- Operates inside customer-defined tasks and rulesets with consistency.
- When outside known logic, recommends contacting Chemical Methods.
- Knowledge base expands over time so the assistant gets smarter.
How it works
A controlled rollout in four steps.
We standardize logic, messaging, and escalation without disrupting production.
1
Define scope
Identify what the assistant will and will not handle.
2
Configure logic
Set decision rules, guardrails, and escalation triggers.
3
Connect inputs
Optional alarms, emails, documents, or knowledge bases.
4
Deploy and refine
Roll out with feedback and controlled updates.
See how a CMI Customer Assistant applies your standards, alarms, and processes to deliver clear, consistent guidance and standardize response across your operation.